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Under the direction of the Vice President, Regulatory and Compliance, and the Vice President, Research and Quality, this position performs selected Regulatory and Quality activities to ensure the efficient and effective functioning of the departments. Duties include organizing, monitoring, and conducting activities in the areas of regulatory assistance, preparation of regulatory resource materials, ongoing work on the NHPCO website, the NHPCO Regulatory Committee and its workgroups, NHPCO quality program initiatives, the NHPCO Quality and Standards Committee and its workgroups, and quality reporting regulatory requirements. Essential duties include the following:
Assist the Vice President of Research and Quality with all aspects of NHPCO quality program initiatives:
Provide support for the web-based Self-Assessment System (SAS).
Identify needed updates and modifications to portions of the Quality Resource Center section of the NHPCO web site and coordinate implementation with the Website Manager.
Take initiative in planning, development, implementation, and management of new and re-structured Quality department programs and initiatives.
Coordinate activities related to the ongoing review and update of the NHPCO Standards of Practice.
Process new applications for the Quality Partners program.
Provide technical assistance and respond to member questions related to NHPCO quality initiative.
Assist the Vice President of Research and Quality and the Senior Director of Regulatory and Quality with liaison responsibilities for the Quality and Standards Committee:
Coordinate logistics and facilitate technical arrangements for the Quality and Standards Committee meetings.
Take responsibility for materials for distribution to the committee each month, including preparation of agendas, minutes, Task Group meeting notes, and other materials.
Keep members informed of meetings, including distribution of the meeting schedule for the year, sending reminders for regularly scheduled meetings, and scheduling ad hoc meetings as needed.
Take minutes for committee meetings and notes for Task Group and ad hoc work group meetings, and prepare for approval in the standard formats.
Assist the Vice President of Research and Quality with activities related to regulatory requirements for quality reporting:
Provide technical assistance and respond to member questions related to quality regulatory requirements via phone and email.
Contribute to planning and development of provider resource materials and member communications related to quality reporting regulatory requirements.
Monitor CMS HQRP websites for updates as well as new and updated materials as they are developed and become familiar with the contents of same.
Take responsibility for updating and revision of Quality Reporting pages of the NHPCO website.
Participate in ongoing communications related to quality reporting.
Assist the Vice President of Regulatory and Compliance and other regulatory staff with regulatory changes and regulatory activities:
Respond to member questions related to regulatory issues.
Develop resource materials for provider use, including the monthly Regulatory Round Up, updates to OIG reports on hospice issues.
Monitor the Federal Register, CMS Hospice Center, and other regulatory websites for new proposed rules and other announcements about regulatory issues for hospice and for issues that may impact hospice.
Work with regulatory staff to create wage index charts each year with hospice payment rates.
Develop, review, and edit materials prepared for provider use and posting on NHPCO website.
Coordinate all aspects of the Regulatory and Compliance website:
Serve as the primary contact for regulatory pages on the website, ensuring that information is current and up to date.
Review new issues for inclusion on the website, developing new webpages and links as needed.
Continuously monitor the website for content accuracy and flag or remove content that is out of date.
Ensure that the Regulatory and Compliance Center is user friendly and that providers can find resources and links easily.
Answer provider questions about the website.
Coordinate uploading of resource materials with the Website Manager.
Work with regulatory staff to ensure timely uploading of materials to the website to meet NewsBriefs and other pressing deadlines.
Act as a liaison to the NHPCO Regulatory Committee’s workgroups:
Take responsibility for materials for distribution to the committee each month, including preparation of agendas, minutes, workgroup meeting notes, and other materials.
Attend Regulatory Committee meetings, listen for new topics and contribute to committee discussion.
Provide logistics and take notes for Regulatory Committee workgroups and ad hoc task forces, preparing notes in a standard format for use by the groups.
Competencies for this position include the following:
Ability to establish and maintain working relationships with vendors, members, and the general public.
Ability to function well in a small team environment and work collaboratively with other staff.
Superior organizational skills and a demonstrated ability to manage multiple concurrent projects are vital.
Excellent customer service and communication skills and the ability to handle difficult customer service issues in a tactful and understanding manner.
Excellent writing, editing and communication skills are essential to this position.
Advanced knowledge and experience in the use of computer software applications, including Microsoft Access, Excel, and Word.
Web IT and/or NetForum experience is a plus.
Bachelor’s degree required, along with two to four years of relevant experience. Experience with regulatory issues, compliance, and performance measurement and/or quality improvement in a healthcare environment is highly desirable.
Competitive salary, excellent benefits, conveniently located at King St. Metro in Alexandria, Virginia. To apply, send cover letter, resume, and salary requirements to email@example.com. Please reference “Regulatory and Quality Specialist” in the subject line. Principals only / no phone calls please. Only candidates selected for interview will be notified.
About National Hospice and Palliative Care Organization
The National Hospice and Palliative Care Organization (NHPCO) is the largest nonprofit membership organization representing hospice and palliative care programs and professionals in the United States. The organization is committed to improving end of life care and expanding access to hospice care with the goal of profoundly enhancing quality of life for people dying in America and their loved ones....
With headquarters in Alexandria, Virginia, the National Hospice and Palliative Care Organization advocates for the terminally ill and their families. It also develops public and professional educational programs and materials to enhance understanding and availability of hospice and palliative care; convenes frequent meetings and symposia on emerging issues; provides technical informational resources to its membership; conducts research; monitors Congressional and regulatory activities; and works closely with other organizations that share an interest in end of life care.
NHPCO is an Equal Opportunity Employer.